Internal FAQ
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GENERAL FAQs
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
Do you offer international shipping?
At this time, we only ship within the United States, excluding Hawaii and Alaska.
How do I track my package?
Once your package has shipped, you will receive a tracking number via email that you can use to track your package on the carrier's website. You can also see your order’s tracking link on Your Account page.
Can I skip a month or pause my subscription?
Yes, you can skip a month or pause your subscription at any time by logging into your account and adjusting your subscription settings.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time by logging into your account and navigating to your Subscription settings. From there, you can choose to cancel your subscription and you will no longer be billed or receive future deliveries. Please note that cancellation requests must be made before the renewal date in order to avoid being charged for the next shipment.
Are your candies gluten-free or vegan?
Some of our candies are gluten-free or vegan, but not all. Please check the product description or contact us if you have specific dietary restrictions.
Can I purchase a one-time box instead of a subscription?
Yes, we offer one-time boxes for purchase on our website. Simply select "One-Time Purchase" when selecting your subscription type.
How do I update my shipping address?
You can update your shipping address by logging into your account and editing your address information under "Account Settings".
What if I receive a damaged or incorrect item in my box?
If you receive a damaged or incorrect item in your box, please contact us within 7 days of receiving your box and we will be happy to replace the item or issue a refund.
Can I find out the nutrition facts of your products?
For sure! Please see the nutritional information of each product in the images section when clicking on a product.
What is the shelf-life of your products?
While this can vary based on the candy and if it has been opened, a general guide for the shelf-life is six months or more.
Why are the labels changing?
We are committed to innovation and growth and ensuring our product is as visually appealing as possible. This refresh was developed with a singular goal in mind - to help you grow your business, one candy cup at a time.
What is Candy Clubs return policy?
Once our product is shipped, we do not accept returns. However, if your order arrives and it is not to your satisfaction, please reach out to our customer service team and they will work with you to make it sweeter than before.
Can I find out the nutrition facts of your products?
For sure! Please see the nutritional information of each product in the images section when clicking on a product.
What is the shelf-life of your products?
While this can vary based on the candy and if it has been opened, a general guide for the shelf-life is six months or more.
Do you work with Brokers?
We do work with a limited number of brokers and agents as well as going to our customers directly. Please contact us at wholesale@candyclub.com if you love our products!
Do you work with Distributors?
We work with a few distributors in the US. If you are interested, reach out to wholesale@candyclub.com if you have an interest in distribution opportunities.
Why is SWEETTREAT code not working?
The SWEETTREAT code is no longer valid.
Why is SWEETSAVINGS code not working?
It could be because you have already used the code before, as it is valid for one-time use per person.
Additionally, this code requires a minimum cart total of $50 to be eligible for use.